FAQ | ENERGEAR

Please contact with our customer service to make sure whether your laptops or smart phones support USB PD and what PD power profiles they support. Choose ENERGEAR chargers that support the corresponding PD power profile.

Contact us: service@energear.com.tw

請聯繫我們的客服來確認是否您的筆電或手機是支援USB PD的，並確認能支援多少的功率。請您依據支援的PD功率來選擇適當的充電器，客服信箱為：service@energear.com.tw。

All of our wall chargers are able to use interchangeable plugs. The AC plugs can be removed and changed to different plugs. The standard product comes with the US plug. We also have the international version that comes with additional UK/AU/EU plugs.

我們所有的充電器都可以使用轉接頭。只要將AC轉接頭拔起，替換成您所需要的轉接頭即可。標準品是搭配美規的轉接頭，我們還有英規、歐規及澳規的轉接頭。

This situation is caused by the update of the computer. It will not affect the function of the wall charger and do any damage to your laptop. Just follow the user’s manual to charge your laptop and it will be fully charged.

會發生這情況是因為您升級/更新了您的筆電。但它不會影響充電器的功能，且也不會對筆電造成任何的傷害。只要依循說明書的操作，便可以將筆電完全充飽電。

How long is the warranty period? 產品保固期有多久?

Do ENERGEAR wall charges charge smartphones, tablets, game consoles or even laptops? 安杰爾的充電器可以充所有的智慧型手機，平板，遊戲機和筆電嗎？"

What is PD? 什麼是PD快充？

Why is my MacBook Pro 13”/15” having problems while charging with ENERGEAR 46W wall chargers? 為什麼我用安杰爾的46瓦充電器充我的MacBook Pro 13吋/15吋時有問題呢？

The charger could perform high output wattage. Does it need to use a quality cable to maximize the performance? 充電器輸出時可能會有很高的瓦數，請問會需要搭配一條高品質的充電線來提高效能嗎？

Does it work perfectly with the devices on the compatible chart? I am searching for a charger for my Nintendo Switch gaming device. 請問那張相容性表格是代表充電器可以完美支援的裝置嗎？我想知道我的任天堂Switch遊戲機是否也相容。

Is it possible to search your product from the USB-IF website? I would like to make sure if the product is certified. 在USB-IF協會官網上可以找得到你們的產品嗎？我想確認產品是有認證的。

As an international traveler, interchangeable plug is needed when traveling to different regions. Does the charger come with interchangeable plug? 我經常到世界各地出差/旅行，我很需要轉接頭，請問充電器都包含轉接頭嗎？"

Why does the LED light on the power bank keep flickering though I've charged it for a long time? It seems like it hasn't been fully charged yet. 當我回充行動電源的電，充很久之後，為什麼行動電源上面的LED燈仍然在閃爍？看起來好像還沒有完全充飽的樣子？

After updating my laptop, I charged it with your wall charger and found it switched to different modes. Why is that? 當我升級我的筆電後，我用你們的充電器充電，發現筆電會切換到不同的模式，為什麼會這樣呢？"